FREQUENTLY ASKED QUESTIONS
Delivery and Ordering
What are the delivery times?
Our products are generally delivered within 3 to 5 business days . If your order is not received within 35 days , we will refund you in full , and you can keep the items .
Which countries do you deliver to?
We deliver to France , Belgium , Luxembourg , Netherlands , Germany , Spain , Italy , Portugal , Greece , United Kingdom , as well as other international and European countries.
What are the delivery costs?
Delivery is free.
Can I track my order?
Yes. As soon as it is shipped, you will receive an email with a tracking link . You can also check the status of your order from your customer account .
Returns and Refunds
I received a damaged item, what should I do?
Contact us immediately at contact@multiverse-mania.com with a photo of the affected product . We will arrange an exchange or refund, depending on your preference.
Can I return an item?
Yes. You have 30 days after receipt to return the item if it doesn't suit you. It must be in perfect condition and in its original packaging.
How to make a return?
Contact us by email at contact@multiverse-mania.com or via our contact form . We will tell you how to proceed.
Who covers the return costs?
Return costs are the responsibility of the customer , except in the case of a defective product or an error on our part.
When will I be reimbursed?
Once the product has been received and checked, the refund will be made within 10 working days using the same payment method used when ordering.
Payment and Security
What payment methods are accepted?
We accept credit cards (Visa, Mastercard, etc.) and PayPal . All payments are protected by SSL encryption.
Is payment secure?
Yes. Our site uses SSL encryption to ensure the confidentiality of your banking information. We never have access to your payment information.